We want you to be completely satisfied with your purchase. Learn about our return process.
Last Updated: February 7, 2026
We accept returns within 30 days of delivery for items that meet the following criteria:
Exception: damaged, defective, leaking, or wrong items may be returned regardless of whether the seal is broken.
Email us at support@zafriya.com with your order number and reason for return.
We will review your request and provide a Return Merchandise Authorisation (RMA) number within 2-3 business days.
Pack the item securely in its original packaging and ship it to the address provided. You are responsible for arranging and paying for return shipping. We recommend using a trackable service.
Once we receive and inspect your return, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after processing.
Since all orders include free shipping, refunds will cover the full product amount. If the return is due to our error or a defective product, we will also cover the return shipping cost.
For orders paid via credit card, the refund will be credited back to your card. For other payment methods, we will contact you to arrange the refund.
You can return eligible products for free by bringing them to our store in Madrid. No return shipping costs apply for in-store returns.
Store address: Calle Marcelo Usera núm. 115 Bj Loc, 28026, Madrid
Please bring your order confirmation email or receipt and a valid ID.
For hygiene and safety reasons, the following items cannot be returned:
If you receive a damaged, defective, leaking, or wrong item, please contact us immediately at support@zafriya.com with photos of the issue and your order number.
You must provide photo evidence within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.
Do not dispose of the damaged item until we have reviewed your claim and provided instructions.
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. We recommend using a trackable shipping service.
Please ensure the product is securely packaged to prevent damage during transit. We are not responsible for items damaged during return shipping due to inadequate packaging.
Orders can be cancelled within 24 hours of placement for a full refund, provided the order has not yet been shipped.
To cancel an order, please contact us immediately at support@zafriya.com with your order number.
If your order has already been shipped, you will need to follow our standard return process.
If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact us:
Zafriya Customer Service
Calle Marcelo Usera núm. 115 Bj Loc, 28026, Madrid