Question 1

How long does shipping take?

Accepted Answer

Standard shipping within peninsular Spain typically takes 2-5 business days. Shipments to the Balearic Islands may take 3-7 business days, and to the Canary Islands, Ceuta, or Melilla 5-10 business days.

Question 2

Do you offer international shipping?

Accepted Answer

We currently ship within Spain only (Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla). We do not offer international shipping at this time.

Question 3

What are the shipping costs?

Accepted Answer

Shipping within Spain is a flat rate of €7.99. We offer free standard shipping on orders over €50. This applies to all zones within Spain.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for items that are unopened and in their original, sealed packaging. Contact support@zafriya.com to initiate a return.

Question 5

Are your perfumes authentic?

Accepted Answer

Yes, all fragrances sold on Zafriya are sourced from reputable suppliers and ship with original packaging. We stand behind the quality of our products.

Question 6

What payment methods do you accept?

Accepted Answer

All payments are processed securely through Stripe. We accept credit/debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.

Question 7

Can I pick up my order in store?

Accepted Answer

Yes, free store pickup is available at our Madrid location: C. de Marcelo Usera, 115, Usera, 28026 Madrid. You will receive a notification when your order is ready.

Question 8

How can I contact customer support?

Accepted Answer

You can reach us via email at support@zafriya.com or by phone at +34 624 03 39 60. Our business hours are Monday-Sunday, 10:00-15:00 & 17:00-22:00.

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Do you offer international shipping?

How can I track my order?

Is shipping free?

What types of addresses can you deliver to?

Products & Authenticity

Are your perfumes authentic?

Where do you source your perfumes?

How should I store my perfumes?

Do you offer sample sizes?

How long do Arabian perfumes typically last?

What's the difference between EDT, EDP, and parfum?

Orders & Returns

Can I modify or cancel my order?

What is your return policy?

How do I initiate a return?

What if I receive a damaged item?

Can I exchange a product?

Payments & Security

What payment methods do you accept?

Is it safe to use my credit card on your website?

Can I save my payment information for future purchases?

Do you offer payment plans or financing?

Will I receive an invoice for my purchase?

Account & Support

Do I need an account to place an order?

How do I reset my password?

How can I contact customer service?

What are your business hours?

Do you have a loyalty program?

How do I update my account information?

Still have questions?